Inspiration Exchange FAQ
You name it—text, video, photos. Use whatever format makes you comfortable and helps you get your story across. Best case? Use more than one!
Sometimes we need to edit stories to remove companies' trademarks, personally identifiable information or content that may be inappropriate for this community. Occasionally, we'll edit to add a bit more clarity to a story. We try to keep edits to a minimum, but sometimes they're necessary.
Please visit our product support pages at accu-chek.com/support. You'll find videos, FAQ and owner's booklets, as well as contact information for the Accu-Chek customer support team.
The Inspiration Exchange was created as a safe place for people with diabetes and their loved ones to share their experiences. If you have type 1 or type 2 diabetes, have been diagnosed with LADA or prediabetes, are a healthcare professional or have a loved one with diabetes, we hope you'll join in! While the site is open to anyone over the age of 18, we will monitor and manage posts to ensure that they remain true to our mission.
We ask everyone to register so we can communicate with you through the moderation process and let you know when you story has been published.
We try to provide an open forum for people to share their experiences, but if we feel that a submission is not appropriate or does not serve to support the diabetes community, we reserve the right to not post it.
For example, anything that we think might infringe on someone else's copyright, uses a person's image without permission, is obscene or offensive, puts down another group of people, or suggests anything political will not be posted. For the full list of exclusions, please review the terms and conditions that we have everyone agree to before submitting.
The Inspiration Exchange aims to be a safe place for people to share their unvarnished, raw stories. That's one reason we review everything on the site before it gets posted. Frankly, we wouldn't have the bandwidth to review every comment, and we want you to be able to post without worrying about what someone might say about it. Please like any stories you find relatable or inspiring to show your support!
We primarily monitor and post stories and videos during regular business hours, but we try to get to everything within a day or two after it's been submitted. You'll get an email once your story is live. On the outside chance that your story has been rejected, we'll let you know that, too.
The people whose stories you see on the Inspiration Exchange are not actors or spokespeople—they're real people living with diabetes every day. Their only incentive for participating is knowing that their stories might be able to help others navigating the same ups and downs. They're people just like you—so why not share your story?